Service Quality Excellence - Expected to Unbelievable
INTRODUCTION
Customers are the life-blood of any business so providing great customer service is critically important. Customers expect the same quality that you would expect to receive. Keeping the customer satisfied needs to be the goal of everyone in the organization.
This program has been designed to help participants to raise their service standard; contributing to a productive service culture that will lead to developing a customer centric relationship thus putting CUSTOMERS at the HEART of the business .
PROGRAM FRAMEWORKN
BENENFITS
Participants will learn how to:
Develop the service attitude requirements
Understand the concepts of line of sight and moments of truth
Identify the people and functional skill required to serve customer effectively
Handle different types of difficult customers at workplace
